Hanse Seereisen is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform or use our services, including ferry services for passengers and vehicles, freight transport via ferry, mini-cruises and short sea voyages, travel package booking, and onboard retail and dining services.
We collect various types of information in connection with your use of our site and services:
Personal Identification Information: This may include your name, address, date of birth, gender, nationality, and contact details like postal address.
Travel Information: Details necessary for booking and providing travel services, such as booking reference numbers, travel dates, departure and arrival points, travel companions' details, vehicle information (type, registration), cabin preferences, and special requirements (e.g., related to mobility or health).
Payment Information: Details required to process payments for bookings and services, such as credit or debit card information.
Communication Information: Information contained in any communication you send to us, whether through customer service interactions or otherwise.
Technical and Usage Information: Information about how you access and use our site and services, including your IP address, browser type, operating system, referring URLs, pages viewed, and access times. This information helps us understand how our services are used and improve them.
We collect information directly from you when you:
Make a booking or reservation.
Register for an account on our site.
Purchase services or products.
Contact customer support.
Provide feedback or submit inquiries.
Use our services onboard.
We may also collect information automatically as you navigate through our site using technologies like cookies and server logs. Please refer to our Cookie Policy for more details on how we use cookies.
We use the information we collect for various purposes, primarily to provide and improve our services and operate our business effectively. The legal bases for processing your data under applicable law, including the General Data Protection Regulation (GDPR), are as follows:
To Perform a Contract: We process your information to fulfill our contractual obligations to you, such as processing your bookings, providing transportation and related services, managing your travel arrangements, and processing payments.
To Comply with Legal Obligations: We may process your information when required by applicable laws and regulations, such as for safety and security purposes, customs and immigration requirements, or responding to legal process.
For Our Legitimate Interests: We may process your information based on our legitimate business interests, provided these interests are not overridden by your data protection rights. This includes:
Improving and optimizing our services and our online platform.
Managing our customer relationships and providing customer support.
Conducting internal analytics, research, and development.
Preventing fraud and ensuring the security of our services and systems.
For marketing purposes, where permitted by law and relevant to your previous interactions with us.
With Your Consent: We may process your information for specific purposes where you have given us explicit consent, such as for sending you marketing communications about our services. You have the right to withdraw your consent at any time.
We may share your information with third parties in the following circumstances:
Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processors, IT service providers, customer support providers, and other partners who assist us in operating our business and providing services to you. These parties are contractually obligated to protect your information.
Port Authorities and Government Bodies: We may share your information with port authorities, customs, immigration, and other governmental or regulatory bodies as required by law for safety, security, and legal compliance purposes.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the service, or protect the personal safety of users of the service or the public.
With Your Consent: We may share your information with other third parties when you have given us your explicit consent to do so.
We do not sell your personal information to third parties.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention periods vary depending on the type of information and the purpose of processing. For example, we retain booking and travel data for periods required by maritime safety regulations and tax laws. When your information is no longer needed, we will securely delete or anonymize it.
Under applicable data protection laws, including the GDPR, you have certain rights regarding your personal information. These rights may include:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions (e.g., processing based on legitimate interests or for direct marketing).
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us in writing using the physical address provided below. We may ask for proof of identity before responding to your request.
You also have the right to lodge a complaint with a supervisory authority, particularly in the European Union member state of your habitual residence, place of work, or where the alleged infringement took place, if you believe that our processing of your personal data infringes applicable data protection laws.
We have implemented technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure, and although we do our best to protect your personal information, we cannot guarantee the security of information transmitted to our site. Any transmission is at your own risk.
Our site may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy, please contact us by postal mail at the following address:
Hanse Seereisen
15 Werftallee
Rostock, Mecklenburg-Vorpommern, 18057
Germany